A. Ralston Flight Planning Consultant Northwest Airlines

Dear Ron, Eric and Brett:

I do not need to say that this past week has been hard on the United States and on the airline industry in particular. I got home late last Sunday night and all that I could think of was how I would be able to use the valuable information from your class. Daryl Henderson and I discussed the material all day on Monday. Tuesday was quite a different day for the entire world.

I cannot thank you enough for the ETOPS class. It has been years (decades) since I have enjoyed a training exercise so much. Brett is one of the best teachers that I have ever encountered. Not only was the material right on point, but Brett was able to evaluate the students and steer the lecture to the exact level desired by all. I was especially impressed with his use of humor during class. Both the lectures and the exercises were exactly what was needed to provide an excellent understanding of the topic. There was not a single question asked that Brett was unable to deliver a thoughtful and correct answer that expanded the knowledge. Congratulations on a First Class product. I especially want to thank you, Ron, for allowing us to take the class. I now know why your graduates are so successful once they reach the real world of airline dispatch. I also want to thank Eric for his hospitality and for taking us to lunch. We had a delightful lunch conversation, and I cannot wait to order fried plantains the next time I find myself in a Cuban restaurant! Thank you again for this tremendous learning opportunity! Please let me know if there is anything that I can do to assist you or any of your students/graduates.

A. Ralston
Flight Planning Consultant
Northwest Airlines

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