Airlines Shift From Transportation to Experience

In the past, aviation jobs were pretty straight forward: pilots fly, cabin crew serve, and flight dispatchers plan, but that is all changing fast. Aviation executives from multiple airlines including American and United, have all announced drastic changes in the way positions are carried out. Sheffield School of Aeronautics has seen a lot of changes and updates to airline procedures over the decades, but this is something new and refreshing. 

Airlines are no longer keeping to the traditional aviation jobs and industry expectations. Now, they want to create an experience in the sky.  

Major airlines are looking for ways to differentiate themselves from the competition. Cheaper flights to almost all the exact same locations just doesn’t cut it anymore, and while some airlines are opting to create an even cheaper option, airlines like American and United are offering a better experience in an attempt to attract high paying clientele. Aviation jobs are no longer just about transporting travelers from point A to point B, but doing it with better services and a better customer experience.  

The strategies are changing services across the board. Though the services of flight dispatchers and graduates of Sheffield School of Aeronautics won’t change, the flight crew and engineers are about to step it up.  

Airline executives at both airlines have contracted with Ruth Chris, the well-known, high-end steak and wine restaurant chain, to redo all inflight menus for business and first class passengers. Aviation engineers are revamping inflight Wi-Fi to increase speeds, on top of creating lie-flat seats for business class passengers on domestic flights. Airport lounges are also in line to be completely overhauled with experience in mind. 

The experience mindset is taking over consumerism as a whole, and airlines are changing in order to keep up with the trends. Expect to see these changes in effect over the next few months. Picking an airline to fly with may be more difficult than ever.

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