What Do Pilots Think of Aircraft Dispatchers?

pilots talking aircraft dispatchers

If you are studying to become an aircraft dispatcher or you’ve recently graduated from an aircraft dispatcher school, you’ll likely be wondering what you can expect from the job. Sheffield has a detailed aircraft dispatcher job description that provides insight into your duties, but there is not a lot of information regarding a dispatcher’s interaction with pilots.

Aircraft dispatcher’s talk to pilots all day long. The communication between a dispatcher and pilot is ongoing throughout the flight. One pilot refers to dispatchers as ‘mother’ in his blog Flight Level 390. That should be an indication of the relationship between a dispatcher and a pilot.

The technical speak between pilots and dispatchers is something you’ll learn at aircraft dispatcher school, but it usually takes time to understand what a pilot is communicating between the lines.

We have compiled a list of some of the most common stories and comments that pilots have about dispatchers that we hope will shed some light on this vital relationship.

One pilot on reddit had a view on lazy aircraft dispatcher and said:

“Some dispatchers are lazy and just use the same canned routes over and over again. This doesn’t work when there are giant storms right across the route and now we either have to work a complete reroute or if the storm is close, we may not even be able to get out. Which means we are right back to you, getting new numbers/routes. Having not been a dispatcher, I imagine life is pretty hectic up in ops. Just don’t cut corners for the sake of cutting corners.” (link to answer here)

This is a great insight! The aircraft dispatcher job description always praises planning and attention to detail. If you are using the same routes over and over again, you could be endangering pilots and passengers. Remember to not get bored or lazy on the job.

Another pilot on reddit had a similar comment regarding lazy dispatchers and said:

“The best dispatcher at OO puts a one paragraph synopsis of what to expect throughout the us during the day in the remarks. He writes it once then copies and pastes it to all his flights. The worse ones are the ones that use a canned route on thunderstorm days and expect us to find our own way around, or, worse yet, routing us around a storm as it exists right now…and right through where it’ll be in an hour or two. Here’s a hint: if you have the choice to route us downwind or upwind of a system, choose upwind.” (link to answer here)

Communication is important. Sometimes even just an acknowledgement is all you need. One pilot put it best and said:

“Please don’t disappear. If we send you an ACARS message, please send something back. Even if it’s just ‘COPY’.” (link to answer here)

It’s easy to fall into a routine and if your routine is well thought out and takes variables into consideration, then you have what it takes to be a good aircraft dispatcher. All the best dispatchers are alike, they pay attention.

 

This entry was posted in Aircraft Dispatch Education & Advice, Aviation. Bookmark the permalink.
  • Contact Us

    • This field is for validation purposes and should be left unchanged.
  • Testimonials

    “I am so glad they are like this because it made me a better dispatcher and I really appreciate their high standards. I would highly recommend Sheffield to anyone who is willing to study hard and is serious about obtaining a Dispatcher Certificate.” MC MC
    “Eric Morris is one of the most if not the most knowledgeable and experienced authorities on Aircraft Dispatching in the United States. He strives constantly to make the industry better.” DH sidebar DH
    “These men represented the highest caliber of professionalism and integrity. The education I received from these gentleman has afforded me to be gainfully employed while having the opportunity to use the education received, all over this country, and more than a few others.” WG sidebar wg
    “If you want to be the best, first you need to be trained by the best!” P. Hill P.Hill – DHL
    “Sheffield School of Aeronautics is known worldwide for its quality training and has been recommended to me by our national airline Swiss International Airlines. Whenever I mention the name ‘Sheffield’ it rings a bell in people’s ears.” IW IW
    “After receiving my certificate, I joined a class of 4 experienced dispatchers for Part 121 initial training. Without experience, my preparation at Sheffield enabled me to become active at the same time after the initial training.” PR PR
    “Sheffield School of Aeronautics is a highly recognized and respected organization throughout the airline industry. They only produce the highest quality of graduate…” P.W. Sidebar PW
    Good afternoon Eric, I wanted to reach out to let you know that training at (airline) is in full swing and I couldn’t be happier that I chose Sheffield. My classmates, while very smart, definitely had subpar training and that has been very evident. I have waited to write a full scale review of the […] Attending Sheffield School benefits airline new hires in preparation for airline training
    “I am a month into my new job at a airline coming out of reorganization, and am helping the training department by referencing the excellent and up to date course book provided to all Sheffield grads.” RW RW
    “Being that half my new hire class dropped out over the course of training, I can confidently say that Sheffield helped to prepare me for the real world.” GT – abridged testimonial – school selection matters
    “Going to Sheffield prepared me for the real world challenges of Aircraft Dispatching. I certainly believe that the method Sheffield used is one not only for success in a real world career, but also one that prepares students to correctly dispatch aircraft.” T.Z. Sidebar TZ
    “now that I’ve been in an indoctrination class with students from other schools, I know I made the right choice with Sheffield.”   Kindest regards,  A.R.  All schools are created equal?! yeah…sure ;)
    “I wanted to tell you I got the job offer from Expressjet, and start next month! I think a couple others from class were hired as well. It just shows the Sheffield reputation when I see graduates from other schools complaining that they can’t get an interview – I wasn’t even back home to Minneapolis […] Dan Gustafson
    “This was an amazing class! Always interesting! It was like drinking from a fire hose, but I have never enjoyed a course more than this one. Thank you for a great 5 weeks & EWINS!” R.S. R.S. Testimonial – 5-weeks & EWINS
    “I entered my profession, with more knowledge and information than dispatchers who have been practicing their craft for more than ten years. Not only has Sheffield provided a top notch education, but they have also instilled in me the confidence to succeed.” A.Z. Sidebar AZ – Student Testimonial
  • Online Catalog

    Sheffield Flight Dispatch Training Catalog

  • Connect